Accessibility statement

CALM's commitment to website accessibility

We are committed to making our website as accessible as possible.

We want everyone to be able to use it, no matter what their impairments and which technologies they use.

We have created the site taking WCAG 2.1 best practice web accessibility guidelines into account. We have tested the site against these guidelines and fixed the highest priority issues that we found. We are working to fix the issues that remain.

We will test the site regularly and work to fix new issues that we find as soon as we can.

Adapting your experience to your needs

We have made the site as usable as we can, but you might have a better experience if you change the settings on your computer to suit your individual needs.

For example you might change the site’s colours, increase the text size, or have the site spoken aloud.

For help customising your experience using accessibility features already on your computer, or by installing extra assistive technologies, try these sites:

• AbilityNet's My Computer, My way
• The Web Accessibility Initiative’s Better Web Browsing: Tips for Customising your Computer

Known problems with this site’s accessibility

We know that there are some accessibility problems with this site, and we are going to fix them as soon as we can.

We are currently working to fix these issues:

• Our live-chat pop-up does not always work well with screenreaders. The company that provide the technology have promised to make it fully accessible (WCAG 2.1) by the end of this year. In the meantime, you can get the same service through WhatsApp instead. If you are on your phone you can use this link to access CALM's helpline on WhatsApp.
• Some of our older PDF documents may not work correctly with screen readers. We are working to replace these.
• The focus indicator for keyboard users could be more visible in some areas of the site.
• Error messages on forms are not as descriptive as they should be. We are working to make our forms more user friendly in general.
• Some images may be missing alt text.