ABOUT OUR HELPLINE
Our professional helpline team are here to talk if you’re struggling with suicidal thoughts, have lost someone to suicide, or are worried about someone.
Our helpline provides life-saving support for anyone who's in crisis or struggling with suicidal thoughts
Call our helpline team if:
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You can’t see a way forward
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You have lost someone to suicide
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You are worried about someone
It’s open from 5pm - midnight every day.
Free • Confidential • Anonymous
Doesn't sound like you?
We've got loads of tools and resources to help you with whatever you're facing.
A Space To Talk
Explore how you’re feeling - even if you’re not sure right now. Our team will listen with empathy and care and talk things through without judgment. We’re here to help, listen and support you.
Practical Advice
When you’re struggling to see a way forward, chatting to someone can be the help you need. We can help you figure out what you feel and suggest ways, tools and techniques to help you or the person you're worried about feel better.
Professional Staff
Our team of helpline staff are professionally qualified to work on our suicide prevention helpline.
What to expect
The helpline is a space for you to talk and get things off your chest. No judgement, no opinions, just talking.
1
Join the queue
When you contact us, you’ll be placed in a queue. Our helpline can get busy, but we will always try to get to you as quickly as possible. You might be asked some questions about yourself - these are completely anonymous and won't be seen by our team.
2
Explore while you wait
We’ve got lots of tools and resources on our site for you to read, watch and use while you wait to be connected to a team member. They can help get you into a good headspace to make the most of your conversation.
3
Speak to us
This is your space to speak about what you’re facing. We may ask you questions or help guide the conversation, but it'll be led by you. We’ll listen to what you’re going through and help you find a way forward.
4
Talk, learn, reset
Every conversation is different. We might take you through some calming exercises, help you think about your safety and deal with intense feelings, or figure out what you need for the next day and beyond.
5
CALM's here for you
After your conversation, we’ll share tools, resources and other places to get help. CALM has loads of stuff to help look after your head, look out for your friends and family, and feel better.
What's it really like
Other people asked
Our helpline can get very busy which unfortunately can mean a longer wait at times, but all calls will be answered if you choose to hold. We know holding can be tough, so alternatively you can come back again a little later and try again.
If it is an emergency and you don’t feel safe to wait, please call emergency services on 999 or on 111 and ask for the crisis team.
Who do I talk to out of hours?
Samaritans are open 24 hours a day on 116 123
We also have a Services Directory here with a list of other organisations that might be helpful.
Translation services are available to those who do not have English as a first language and would prefer to speak in their native language. When you call, please let us know what language you would feel most comfortable speaking to us in.
Please fill out the form on our website found here.
Yes we do, you can read about the confidentiality policy here
